New Workshop Available
Working With Difficult People
Improve productivity and reduce stress by upgrading your ability to deal with difficult people.
Conflict can rob your organization of productivity and damage workplace morale. It is also a fact of life in most organizations. This class provides a fresh approach to dealing with difficult people more effectively. It covers the causes of poor behavior and offers an analysis of four difficult personality types, along with strategies for working with each of them.
The course is based on the philosophy that each of us is accountable for our behavior and its consequences. Clear communications and specific goals are essential for resolving difficult situations. This class offers proven techniques that you can put into practice immediately.
Using examples drawn from actual work situations, you will practice these techniques in role-play exercises. You will learn how to implement a six-step process for managing your encounters with difficult people more productively.
This is a four-hour course, which can be customized the meet the needs of your group. Please contact me at 760-504-7977 to find out when the next workshop will be offered.
“Mary offers clear, practical advice while communicating essential material. I look forward to and enjoy working with such a positive, endearing personality!”
-Sandy Zelasko, lead trainer, San Diego County Registrar of Voters
